Perfection can be nearly impossible to achieve, but that doesn’t keep us from trying. We always attempt to offer up a level of service that is unlike anything our customers have ever experienced before, but with no feedback to draw from, knowing where we need to focus our efforts can be difficult. For that reason, we encourage you to leave us a quick review of your most recent experience at our location. Let us know how we did, and that way, we can do our best to make improvements exactly where we need to.
WHAT OUR CUSTOMERS HAVE TO SAY
5 out of 5 stars
Recently moved to Southborough, MA. If you need work to your Volkswagen you need to go see Billy. He is excellent, honest and thorough. Great waiting area and if you need to go somewhere the shuttle service is an awesome addition.
I have been dealing with the service department at Colonial Volkswagen in Westboro for eight years and they have always treated me well and provided great service.
Caduste was amazing in helping me with turning in my old lease and leasing a new 2019 Tiguan. He spent an ENTIRE day helping me locate the exact make, model, and color vehicle I wanted. He found the vehicle at another dealership in NY, and he made arrangements to have it transported here to me in MA. Once the vehicle arrived, he handled everything to get my old lease turned in and to get me set up in my new vehicle. He made the entire process seamless and easy. Caduste is extremely responsive, knowledgeable, patient, and helpful. You will be in great hands with Caduste!... More
Colonial was super easy to work with. It was by far the easiest car purchase that I have had. Caduste Michaud was great to work with. He kept everything as easy as possible.
It was Very easy to work with Caduste and Derek. Very transparent process in terms of understanding the value and cost etc. Worth the trip. Thank you.
I found the MB Gla-250 in there , Mr. Jens Albrecht is service with me , nice young gentleman ! importantly is honest ! Jens has knowledge & experience, From begin to deal just almost 3 hours, I don't feel stress or pushing , he is best! The VW should been keep this young guy, otherwise I will invite him to my company.
Just leased my second Tiguan with Greg Cohen as my sales rep. Greg, as well as the other employees involved in the paperwork, etc. is always helpful, courteous, and a pleasure to deal with. I have always had a great experience with Colonial VW of Medford. I previously owned a GTI and brought it to Colonial for any service needed and was always taken well care of.
From start to finish, a stress free experience. Connor was easy to interact with, professional and courteous all around. He intuitively dispensed just the right amount of information regarding the car's features and sale. I had a similar experience in completing the sale w/ Joe. Joe was no nonsense and professional yet still personable. Great Experience at Colonial Volkswagen Westborough. Highly recommend this dealership!
Andreas Becker created a unbelievably friendly and honest car buying experience. He helped me to narrow down my options, and in the end I could not have been more satisfied with my decision.
Working with Mr. Burns was a pleasure. It was refreshing to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns was very thorough and explained everything in detail. I was very impressed by his personal touch, even calling me the next morning making sure I arrived safetly home.. In todays fast paced world it was nice that he took the time to personally call me.